The Tree Bumblebee is an invasive species into this country. It prefers to make nests high up ... such as eaves, fascias, soffits and bird boxes. Left alone it is no trouble but if the nest is disturbed it can become more aggressive than other bumbles. It's presence is not usually noticed except at mating time. You get a small cloud of drones flying (dancing) at the nest entrance waiting for a virgin queen to emerge. It is this small cloud of bees that is noticed by the public. " I don't want to kill the bees"
In the last couple of days, I have had more than a dozen calls asking for help/advice when a mating group is seen. First of all, I have to go through identification. Where is it ? Look on the ground under the cluster for bees that have died. Hairy, tawny thorax, black abdomen and a white/off white tail segment. They won't damage your house. Explain about the mating cluster. The nest will disappear in a few weeks. Do not disturb. Any bees in the house are lost .... use the cup and card to capture and then release outside. For freaked out adults or young children you can put insect screen on the inside of an open window.
You can imagine that when you are hoping for a honeybee swarm call ... and then you try to create goodwill by explaining about Tree Bumbles.