Have you called them? I would. You have nothing to lose by doing so..
If they refused to help me, I would tape up the box and return it to them with a note.. that you will be contacting the BBB and Attourney General. In the future you will be informing all nearby beekeepers of their lack of quality and lack of assistance, etc, etc..
Mistakes happen, it is only the companies that refuse to fix those mistakes that we all need to stop ordering from. I ordered Black plastic foundation from Brushy Mountain... that fall when I started making frames I opened it up, and found it was the yellowish foundation... I sent it back, they sent me the black.. it was three months later.. Deal with the companies that help fix problems and we will all be better off.